Frequently Asked Questions

The minimum deposit at 91jil starts at ₱100 for most payment methods, making it accessible for players across the Philippines — whether you're in Metro Manila, Cebu, Davao, or the provinces. Some payment channels may have slightly different minimums. Check the cashier page in your account for the exact minimum per payment method.

GCash and PayMaya deposits are typically credited to your 91jil account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and slightly longer on weekends or public holidays. If your deposit has not reflected after 1 hour, please contact our 24/7 live chat support with your transaction reference number.

91jil does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider if you are unsure about any applicable charges on their end.

91jil processes withdrawal requests within 1–3 business hours for verified accounts during normal operating hours. GCash and PayMaya withdrawals are typically the fastest, often arriving within minutes of approval. Bank transfers to BPI, BDO, and Metrobank may take up to 1 business day. Withdrawals submitted on weekends or Philippine public holidays may experience slightly longer processing times.

The minimum withdrawal at 91jil is ₱200. Maximum withdrawal limits vary depending on your account verification level and the payment method selected. Fully KYC-verified accounts enjoy higher daily and weekly withdrawal limits. For specific limit details applicable to your account, please check the Cashier section or contact our support team via live chat.

Common reasons for withdrawal rejection include:

• Account not yet KYC-verified
• Active bonus wagering requirements not yet met
• Withdrawal amount below the minimum threshold
• Payment details entered incorrectly (e.g., wrong GCash number)
• Account flagged for security review

If your withdrawal was rejected, you will receive a notification with the reason. Contact our 24/7 live chat support for assistance resolving the issue quickly.

Yes. All games on the 91jil platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are reputable studios whose RNG systems are independently tested and certified. Live casino games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic gaming experience.

Absolutely. 91jil is fully optimized for mobile play. You can access the complete game library directly through your mobile browser on Android or iOS — no app download required. The platform is responsive and adapts seamlessly to your screen size, whether you're using a smartphone or tablet. For the best experience, use a stable internet connection, especially for live casino and sports betting.

Minimum bets vary by game type. Most slot games allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Live casino table games typically start from ₱10–₱50 per hand or round depending on the table. Sports betting minimum stakes start from ₱20 per selection. Check the individual game or betting market for the exact minimum applicable.

Wagering requirements (also called rollover requirements) specify how many times you must bet your bonus amount before the bonus funds — and any winnings derived from them — can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawing. Each bonus promotion at 91jil has its own specific wagering requirement, which is clearly stated in the promotion's terms and conditions.

Most bonuses at 91jil are claimed directly from the Promotions page inside your account. Some bonuses are automatically credited upon qualifying deposit, while others require you to click "Claim" or enter a promo code during the deposit process. Always read the full terms of each promotion before claiming to ensure you understand the wagering requirements, eligible games, and expiry period.

Yes, in most cases you can forfeit an active bonus through your account settings or by contacting our support team. However, please note that forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering requirements. Only your real-money balance will be retained. If you are unsure whether forfeiting a bonus is the right decision for your situation, our support team can walk you through the implications before you proceed.

If you feel you need a break from gaming, 91jil's self-exclusion tool allows you to lock your account for a chosen period — from 24 hours up to permanent closure. To activate self-exclusion, contact our live chat support team and request the exclusion period you need. Once activated, your account will be locked immediately and cannot be reopened before the exclusion period ends. During exclusion, 91jil will also suppress all promotional communications to your contact details. For more details, visit our Responsible Gaming page.

91jil operates in compliance with the guidelines set by PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for regulating online gambling in the Philippines. Our responsible gaming framework, age verification procedures, and player protection tools are all aligned with PAGCOR's requirements for licensed online casino operators serving Filipino players.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please take action immediately. You can:

• Contact 91jil's 24/7 live chat support to activate self-exclusion right away
• Set deposit and loss limits to restrict your spending
• Speak to a trusted friend, family member, or professional counselor
• Reach out to PAGCOR's responsible gaming resources for guidance and support

You are not alone, and seeking help is the right move. Visit our Responsible Gaming page for a full list of tools and resources available to you.